Frequently Asked Questions

In the coming weeks we will be transitioning out of the retail sector.

Herbs in a Bottle will continue to take orders for any requested herb from our product list with a new MOQ of 30 Litres / KG. To do this please follow the instructions below:

-          Send an email to sales@herbsinabottle containing:

§  The name on your account (If you have an account)

§  The products you wish to purchase (Using full names or product codes)

§  The quantity requested (Bearing in mind the new MOQ of 30L/KG)

§  Agriculture type: Organic or Non-Organic

§  Pack size

§  Lead-time

-          Please note that the new orders cannot be placed through the website as they will be custom made to order 

-          The estimated lead time from point of order is 6-8 Weeks. The sales order completion date is dependent on the herb successfully passing micro testing, prices may vary if the herb needs to be resourced.

All of our current stock is still available to purchase and our website will remain active for ordering whilst stocks last.

We would like to thank all of our loyal customers for all the support that has been provided over the years, and we look forward to venturing down this exciting new path with you.

From the 1st of November please use the below methods to contact our customer service team.

   o     The ‘Contact us’ section (Found at the bottom of the website)   

   o     Email – sales@herbsinabottle.com

   o     Telephone - 01780489032 - Option 1 (Please note we can no longer process orders via telephone this line is for queries only)

The herbal industry is currently unregulated and you need to be properly qualified in order to be able to dispense our products correctly and safely. For this reason, we ask you to provide evidence of a suitable qualification when you register for an account.

Examples of suitable qualifications:

- Medical Herbalist

- CAM Practitioner

- Student Practitioner

Examples of suitable evidence:

- Official Certificates stating your degree/qualification

- Student ID (for student practitioners) and an acceptance letter from your college/University showing you are undertaking a course.

- If you have a qualification or form of evidence that is different from what is listed above and you would like to set up an account, please speak with a member of our customer service team to see if you qualify. 

There are some products in our range which fall under 'Schedule 20' and so are restricted for sale. In order to be able to buy these items you must be recognised as a 'Medical Herbalist' and have provided evidence of this when registering for an account. If you need to upgrade your account then please contact us and we'll do our best to help.

For more info please see the Government published list of restricted herbs.

Our website utilizes the Paypal gateway to take payments.  

• There is no need to create a paypal account
• You can pay using any commonly used debit or credit cards such as Mastercard / Visa card / Amex
• Ofcourse if you do have a paypal account you can simply login and use your paypal credentials to express checkout 

All duties and taxes are charged by Customs in the destination country, not in the UK and the RECEIVER is responsible for paying them. Herbs in a bottle is not liable for any customs charges and we are not able to advise on costings or any custom related matters, this must be taken up with your local authorities. 

Standard stock on the website has an expiry of at least 6 months. If you require any specific expiry dates, please speak to our customer service team before placing your order. Please note longer expiry dates cannot be requested. All we are able to do is inform you of the expiry date the product has to insure you do not receive a product with too little of an expiry.

Any items with under 6 months’ expiry are discounted by 25% and items that have under 3 months’ expiry will be discounted by a further 25%. You can find all our discounted stock under ‘Products’ à ‘Short shelf life’ on the website 

UK:

We aim to dispatch the next working day from the point of order. Shipping times are estimated between 1-3 working days.

REPUBLIC OF IRELAND:

We usually dispatch in 2 working days. Sometimes this might take slightly longer due to our need to comply with dangerous goods (ethanolic tinctures/fluid extracts) packaging regulations. In this case our customer service team will be in touch to inform you about the delays in processing the export.

EUROPE AND THE REST OF THE WORLD:

We are updating our shipping software therefore we are currently unable to automatically calculate shipping prices through the website. If you would like to place an order, please contact the customer service team and we will be able to process your order via email or phone and calculate an appropriate shipping cost. We hope to have automated shipping back up and running for Europe and the rest of the world soon. 

Liquidsun Ltd is the legal entity and manufacturing license holder who manufacture product under the Herbs in a Bottle brand.

Globewin Ltd is an affiliate of Liquidsun Ltd and provides customer and fulfilment services for Herbs in a Bottle products manufactured by Liquidsun Ltd.