Frequently Asked Questions

From the 1st of November please use the below methods to contact our customer service team.
o   The ‘Contact us’ section (Found at the bottom of the website)   
o   Tidio – Our live chat app (Found in the bottom right corner of your page on the website)
o   Email – sales@herbsinabottle.com

The herbal industry is currently unregulated and you need to be properly qualified in order to be able to dispense our products correctly and safely. For this reason, we ask you to provide evidence of a suitable qualification when you register for an account.

Examples of suitable qualifications:

- Medical Herbalist

- CAM Practitioner

- Student Practitioner

Examples of suitable evidence:

- Official Certificates stating your degree/qualification

- Student ID (for student practitioners) and an acceptance letter from your college/University showing you are undertaking a course.

- If you have a qualification or form of evidence that is different from what is listed above and you would like to set up an account, please speak with a member of our customer service team to see if you qualify. 

There are some products in our range which fall under 'Schedule 20' and so are restricted for sale. In order to be able to buy these items you must be recognised as a 'Medical Herbalist' and have provided evidence of this when registering for an account. If you need to upgrade your account then please contact us and we'll do our best to help.

For more info please see the Government published list of restricted herbs.

All duties and taxes are charged by Customs in the destination country, not in the UK and the RECEIVER is responsible for paying them. Herbs in a bottle is not liable for any customs charges and we are not able to advise on costings or any custom related matters, this must be taken up with your local authorities. 

Standard stock on the website has an expiry of at least 6 months. If you require any specific expiry dates, please speak to our customer service team before placing your order. Please note longer expiry dates cannot be requested. All we are able to do is inform you of the expiry date the product has to insure you do not receive a product with too little of an expiry.

Any items with under 6 months’ expiry are discounted by 25% and items that have under 3 months’ expiry will be discounted by a further 25%. You can find all our discounted stock under ‘Products’ à ‘Short shelf life’ on the website 

UK:

We aim to dispatch the next working day from the point of order. Shipping times are estimated between 1-3 working days.

REPUBLIC OF IRELAND:

We usually dispatch in 2 working days. Sometimes this might take slightly longer due to our need to comply with dangerous goods (ethanolic tinctures/fluid extracts) packaging regulations. In this case our customer service team will be in touch to inform you about the delays in processing the export.

EUROPE AND THE REST OF THE WORLD:

We are updating our shipping software therefore we are currently unable to automatically calculate shipping prices through the website. If you would like to place an order, please contact the customer service team and we will be able to process your order via email or phone and calculate an appropriate shipping cost. We hope to have automated shipping back up and running for Europe and the rest of the world soon. 

Globewin Ltd is an affiliate of Liquidsun Ltd and provides customer and fulfilment services for Herbs in a Bottle products manufactured by Liquidsun Ltd.